If you are needing to schedule a Medicaid ride with PACS , you may now register at our self-service page and then request a ride using our new online application. If you have never ridden with PACS, please call 1-800-467-4601 in order to complete the initial setup in our system.
If you have previously ridden with PACS but have never registered with the self-service option, click on the Schedule a Ride link below and then select New User Registration. If you have previously registered, click on the Schedule a Ride link, select Portal Home, login in and then request your ride.
Schedule a Ride
Medicaid Transportation for Caldwell, Christian, Crittenden, Hopkins,
Livingston, Lyon, Muhlenberg, Todd and Trigg Counties --> 1-800-467-4601
HUMAN SERVICE TRANSPORTATION & DELIVERY
REQUESTING TRANSPORTATION UNDER MEDICAID
1. Call 1-800-467-4601 or go to
the portal at www.pacs-ky.org at least 72 hours prior to your
2. Have current Medicaid number available and give this number to the person
taking your call or your password for entry into your site on
3. Provide the following information:
a. Your name and relationship to the rider (if not the
client yourself, then you must be the spouse,
legal guardian or hold a legal power of
b. Date, time and address of the medical appointment
c. Medical reason for the trip
d. Any special needs of the rider such as needs wheelchair,
legally blind, etc.
4. A confirmation number will be issued verbally if calling after all necessary
information is obtained by the clerk and entered into the computer system or an email
will be sent to the email address you provided on your portal site if scheduled
by this method. This number should be retained in order
to verify that the trip has been scheduled.